If you have already placed an order and would like to track it, please log-in to your account to find your tracking number and link to track your order. Your tracking number will also have been sent to you by email.

 

We can deliver to most parts of the world. If you have any questions about delivery to a specific location please contact us.

Please supply a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier calls, they will leave a card. You can collect your goods from your local branch or arrange a redelivery.

For UK orders we use DPD Local. Tracking details will be sent to your email and mobile if a number is supplied on the order.

If you have a problem with a delivery or with goods damaged in transit, email us at info@country-direct.co.uk. 

 

Customs and Duties 

For delivery to Europe we us a DPD (Delivery Duty Paid) Courier Service.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

 

For further information and answers to other questions please visit our FAQ section.

Please visit our returns page for details about our returns policy and process.