Returns

We want you to be delighted with your Country Direct purchase and so we aim to make our returns process as simple as possible for you. We are happy for you to return your item, within 28 days or receiving your order, as long as you meet the checklist of requirements below.
Please note: All items ordered from the Country Direct website must be returned directly to Country Direct using the methods below. You cannot return your order to any of our stockists.

 

Returns Checklist

I can confirm that: 
  • The item(s) I would like to return are not bespoke (personalised)*
  • The item(s) are in perfect condition, exactly as received, unused and unwashed. (for faulty items, see further down)
  • The item(s) still have their original packaging.
  • I am making the return within 28 days of receiving my item(s).
  • I have filled in my return form (in your parcel).
  • I have the original outer packaging, or suitable alternative outer packaging to protect my item(s) with for the return. 

 

* We cannot accept returns on bespoke items. If you are unsure about whether your item is a stock item or a Bespoke item, please see the individual product information page.

Please therefore ensure that you are completely happy with any bespoke items before you place the order and pay.

 

Returns Methods

If your return meets all of the above checklist points, then we are happy to accept your return, please now choose a return method that suits you best:

 

DPD Return

Call us to request a label
+44 (0) 1536 771051

Print the label & attach to parcel

Drop of at your nearest DPD drop off point.

Note: Location exclusions apply		  £5.00
Arrange your own

Arrange your own return using your preferred method, such as via your local post office.

Ensure you obtain proof of postage.

Note: For very small items this may be more cost effective.

 Varies

 

Return Address

If you choose to arrange your own return, please return your item(s) to the the following address: 

FAO Returns, Country Direct, 19 Cronin Courtyard, Cronin Road, Corby, NN18 8AG

 

What Happens Next

Once your order arrives back with us, all items will be inspected on return and you will be notified that we have received your parcel. 

If you have requested an exchange then we will process this and dispatch within 3-5 working days.

If you have requested a refund, we endeavour to process refunds as quickly as possible. Please allow 10 working days for any refunds to appear back on your original payment method. 

Please note that failure to meet any of the checklist points above may cause your return to be rejected. If this is the case we will contact you. 

 

Faulty Goods

In the rare event that you receive a faulty or damaged item, please contact us immediately by phone on +44 (0)1536 856345 or by email at info@country-direct.com.

 

Wrong Item

In the unlikely event that you receive the wrong item, please contact us immediately by phone on +44 (0) 1536 771051 or by email at info@racesafe.co.uk.

 

Need more information? Visit our FAQ section.