|I can confirm that:||
* We cannot accept returns on bespoke items. If you are unsure about whether your item is a stock item or a Bespoke item, please see the individual product information page.
Please therefore ensure that you are completely happy with any bespoke items before you place the order and pay.
If your return meets all of the above checklist points, then we are happy to accept your return, please now choose a return method that suits you best:
Call us to request a label
Print the label & attach to parcel
Drop of at your nearest DPD drop off point.Note: Location exclusions apply
|Arrange your own||
Arrange your own return using your preferred method, such as via your local post office.
Ensure you obtain proof of postage.
Note: For very small items this may be more cost effective.
If you choose to arrange your own return, please return your item(s) to the the following address:
FAO Returns, Country Direct, 19 Cronin Courtyard, Cronin Road, Corby, NN18 8AG
What Happens Next
Once your order arrives back with us, all items will be inspected on return and you will be notified that we have received your parcel.
If you have requested an exchange then we will process this and dispatch within 3-5 working days.
If you have requested a refund, we endeavour to process refunds as quickly as possible. Please allow 10 working days for any refunds to appear back on your original payment method.
Please note that failure to meet any of the checklist points above may cause your return to be rejected. If this is the case we will contact you.
In the rare event that you receive a faulty or damaged item, please contact us immediately by phone on +44 (0)1536 856345 or by email at email@example.com.
In the unlikely event that you receive the wrong item, please contact us immediately by phone on +44 (0) 1536 771051 or by email at firstname.lastname@example.org.
Need more information? Visit our FAQ section.